Return-Path: Delivered-To: contact@reparatii-laptopuri.ro Received: (qmail 17627 invoked by uid 1008); 24 Mar 2016 17:06:46 +0200 Received: by simscan 1.4.0 ppid: 17618, pid: 17621, t: 3.7198s scanners: regex: 1.4.0 clamav: 0.98.6/m:55/d:20433 spam: 3.4.0 X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on zenit X-Spam-Level: * X-Spam-Status: No, score=1.3 required=5.5 tests=HTML_FONT_LOW_CONTRAST, HTML_MESSAGE,RCVD_IN_DNSWL_NONE,RCVD_IN_MSPIKE_H4,RCVD_IN_MSPIKE_WL, T_DKIM_INVALID,T_KAM_HTML_FONT_INVALID,URIBL_BLOCKED,URI_HEX autolearn=disabled version=3.4.0 Received: from o2.mail7.shared.hubspot.com (198.37.146.116) by mail.reparatii-laptopuri.ro with AES128-SHA encrypted SMTP; 24 Mar 2016 17:06:42 +0200 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=mail7.shared.hubspot.com; h=from:reply-to:to:subject:mime-version:content-type:list-unsubscribe; s=smtpapi; bh=6KBVA8YzA/3ugRt5ZkXkyA64HfA=; b=xgFkHugartiOI8HcK0 LneiPYveh+2G7QTxT9E9Z9+C7unexqhC3kQyaYndCKDWlHGqbr4nlLMYknWFp54j IIi2Q90lonYgqpXpalvkO9DGcML+y/rITC/e9OnPSBbHQb+AtuSZkgZ2bN3KMZYl gAlNtF/rMA1GHRXB8DSkkAp+c= Received: by filter0481p1mdw1.sendgrid.net with SMTP id filter0481p1mdw1.593.56F4026EAC 2016-03-24 15:06:22.706963663 +0000 UTC Received: from jolly-salad (ec2-54-174-56-70.compute-1.amazonaws.com [54.174.56.70]) by ismtpd0005p1iad1.sendgrid.net (SG) with ESMTP id A35NwV7jT6SHDjD80YQksA for ; Thu, 24 Mar 2016 15:06:23.074 +0000 (UTC) From: Zopim Support Reply-To: support@zopim.com To: contact@reparatii-laptopuri.ro Message-ID: <1458831793001.cfaecd4d-91b9-482d-9656-2e5d8476c970@smtp.hubapi.com> Subject: =?utf-8?Q?[Zopim]_We=E2=80=99ve_got_some_excit?= =?utf-8?Q?ing_product_updates_for_2016?= MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_Part_1907770_2091124644.1458831983064" List-Unsubscribe: , X-HubSpot-MID: CiRjZmFlY2Q0ZC05MWI5LTQ4MmQtOTY1Ni0yZTVkODQ3NmM5NzAQ1LwTGHEgACi6spgNMIqiCzoeY29udGFjdEByZXBhcmF0aWktbGFwdG9wdXJpLnJvQOm2msm6KkjqAlogNmFiYzI2NzNjNjI2NjA5ZDZjNWRiMGU2YTA3YjAxOWRlAACgQHCr2qoagAEAigEkNjk4ZmM1N2UtNDQ3My0zYTI3LWFiYTYtNzA0ZjlhNjI3NGNhoAEAqAEHsAEA Date: Thu, 24 Mar 2016 15:06:26 +0000 (UTC) X-SG-EID: W24Vv8hB0JfSH5s0bGAnbRfElGmeIGjvVJZogGu2KrdAljG+DHCHQ7usra6yMaMmoow+syLlpKjeFJ ouxNvJVy70rz1WszAdzIVM7mbZvvc8fdskqG+ikAEQ/QTy3yZUgRoX3c1U8BXPNBhAIu1eBL4Brp1I KJFQ1CjW1TlP8HhBKrqzeYHepmj8ER2snqfgHUVLtfJjrvIX+oGaawnpXvisRlJ42s27o+nHGwTuHh U= X-SG-ID: BaKDar+VrkG/S9kwb9JXAyL6gy5/nQoA3gAAt7D1MaWLfvJ+asOHDZGpZUnWM6ZQ+Ocbm9XmL2bfmi LEyP/xCHw5UiYqWed4fwD3YGE6LtH6QLwPTVV6dTd1K1QaBjGYHywHgktKO1wEpBrfLB4wgj6rGMGg 5OtRf3CmOZn22Jx7UPyzwe1azS74vd5XozUGPRkZbeQJ+n0PIlzEQqIdr+w+dI5bfCrEgtPxG+2uPc fbC0TpFoR9rz+ZsUkW4k/RpP6M54o7VllMbiFYwnOoKvB/wO8RCI/HDPRTHgiV4sALWsxJi+uUraTm kEyP7YBE4gspxzmMdxzH2Qun7NYP2ypPyEGLoFLwfvTLV+O4pZw7R6+TfOx+P+yG4skFGVY0 X-AntiVirus: checked (incoming) by Avira MailGuard (Version: 15.0.16.251; AVE:8.3.38.2; VDF:8.12.74.210) ------=_Part_1907770_2091124644.1458831983064 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Updated Zendesk integration creates tickets at the start of the chat. Not rendering correctly? View this email as a web page here () . Zopim Hi C&G, Our goal for 2016 is to help improve the productivity of your agents. So, w= e=E2=80=99ve worked to create more effective ways of managing your team and= your chats. Upgrade to Zendesk v2 (http://319060.hs-sites.com/cs/ci/?pg=3D6d9e0e05-7a01= -463a-bcc6-b8c696d16a61&pid=3D319060&ecid=3DACsprvsUyqQ_Bdk0b1vdKh8lbn9eDkN= YqvfeI0QW4pjZ4_FbrlLLfYf40gEFZkBk2EMUTJTPNn6x&utm_rewrite=3DREWRITE_ALL&utm= _campaign=3DFeature+Launch&utm_source=3Dhs_email&utm_medium=3Demail&utm_con= tent=3D27662650&_hsenc=3Dp2ANqtz-8pOVvxOG1D2t1C7E-q2ZX63yqW3fVrMKoLasd0KDSM= lDvqmxXxsSyqIfqMLfVXfmaL3ikKsUIt-wEBkgXCKj94CjtzlsJSP7gEhCTSYaPQxTGB_xQ&_hs= mi=3D27662650) If you have existing triggers and automations setup for chat-related ticket= s, you might want to review them before making the switch. Check out our bl= ogpost (https://blog.zopim.com/2016/03/18/zendesk-integration/?utm_campaign= =3DFeature+Launch&utm_source=3Dhs_email&utm_medium=3Demail&utm_content=3D27= 662650&_hsenc=3Dp2ANqtz-8sZOTUdi7jQxSEv7qkxvS10sn9Ag98tWG8zqI4ziIpvp4dl5GOF= 7LXW6eD-WHs4KumgNy-v68Eolfi52TuHhgcSbQjKMU1f2x9-ArESnApu00DKzM&_hsmi=3D2766= 2650) to learn more about the update. Chat Routing Help your agents manage high chat volume and increase satisfaction It=E2=80=99s important for all support organizations to strike a balance be= tween offering quality support and ensuring customers don=E2=80=99t wait to= o long for it. Chat Routing does this by automatically assigning incoming c= hats to active agents. Enable Chat Routing (http://319060.hs-sites.com/cs/ci/?pg=3D9aaa32ee-1fe0-4= cdf-b099-693463167821&pid=3D319060&ecid=3DACsprvsUyqQ_Bdk0b1vdKh8lbn9eDkNYq= vfeI0QW4pjZ4_FbrlLLfYf40gEFZkBk2EMUTJTPNn6x&utm_rewrite=3DREWRITE_ALL&utm_c= ampaign=3DFeature+Launch&utm_source=3Dhs_email&utm_medium=3Demail&utm_conte= nt=3D27662650&_hsenc=3Dp2ANqtz--B8-i9czsnu-76SHo1-wCKTra07zlhLj5940xYnktMNz= FLEvLwKLq14Kp18oTXL63WcukTlJPxWSGt53SLiu_zkFrSvJKYwpn6pAXVNO4K7_1BzgU&_hsmi= =3D27662650) We=E2=80=99ve heard great feedback on Chat Routing from our beta customers.= All of them noticed marked improvement in missed chats, overall reduction = in wait times and higher satisfaction scores. Chat Routing is available on all our paid plans, but the specific routing s= ettings are only available on Advanced and Premium. If you want to learn mo= re, check out our blogpost (https://blog.zopim.com/2016/01/26/chat-routing/= ?utm_campaign=3DFeature+Launch&utm_source=3Dhs_email&utm_medium=3Demail&utm= _content=3D27662650&_hsenc=3Dp2ANqtz-9xbEVo6rxyh23iy62tInvwKXlwhtrLKKg0GiYA= bTAY6jfBFFSSPNoprpowlhOHA9qnKIYDXrQwOkLgxl_zGkAnKMmVKQlkmEGynWpMJ_ubtT6J0xc= &_hsmi=3D27662650) . Cheers, Team Zopim Zopim by Zendesk | 401 Commonwealth Drive, Singapore 149598, Singapore You are receiving this email because you are a registered customer of Zopim= . If you do not want to receive any more emails from us, simply unsubscribe= (http://319060.hs-sites.com/hs/manage-preferences/unsubscribe-all?v=3D1&d= =3DeyJlYSI6ImNvbnRhY3RAcmVwYXJhdGlpLWxhcHRvcHVyaS5ybyIsImVjIjoyNzY2MjY1MCwi= c3Vic2NyaXB0aW9uSWQiOjE4NDU4NiwiZXQiOjE0NTg4MzE3OTMwMDEsImV1IjoiY2ZhZWNkNGQ= tOTFiOS00ODJkLTk2NTYtMmU1ZDg0NzZjOTcwIn0%3D&utm_campaign=3DFeature+Launch&u= tm_source=3Dhs_email&utm_medium=3Demail&utm_content=3D27662650&_hsenc=3Dp2A= Nqtz-9V3CLYgzHffX5ekd8E1aJubk0PhX0FJIDYcL0fp7d4lJBJ1wzjjpz1zJoXn-kRuuu3vF2R= E6fttWPJZoirYFwd0DSaXXadk_GT6q7MWz7aqbAJCiQ&_hsmi=3D27662650) .= ------=_Part_1907770_2091124644.1458831983064 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable [Zopim] We=E2=80=99ve got some exciting product updates for = 2016 =20=20=20=20=20=20=20=20
Introduci= ng Chat Routing and an updated Zendesk Integration
  = ; &n= bsp;        
  = ; &n= bsp;        
3D"Zopim"
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20

 Hi C&= amp;G,

Our goal for 2016 is to help improve the = productivity of your agents. So, we=E2=80=99ve worked to create more effect= ive ways of managing your team and your chats.

Our first feature update is a chat assignment feature - introducin= g Chat Routing.

Chat Rou= ting

Help your agents ma= nage high chat volume and increase satisfaction

As your= business expands and more customers start asking for support, your agents = will find it difficult to manage the growing influx of chats. Unsurprisingl= y, as the number of chats increases customer satisfacti= on goes down.

Chat Routing works by automatically assigning incoming ch= ats to active agents. This ensures agents don=E2=80=99t overload themselves= and the high quality of chats is maintained.

3D"routing01==20 =3D"Enable =20 We=E2=80=99ve heard great feedback = on Chat Routing from our beta customers. All of them noticed marked improve= ment in missed chats, overall reduction in wait times and higher satisfacti= on scores.

Chat Routing is available on all our paid= plans, but the specific routing settings are only available on Advanced an= d Premium. If you want to learn more, check out our blogpost.

 

 

Zendesk = Integration v2

EASILY FOLLOW UP WITH CHAT REQUESTS VIA EMAIL&= nbsp;

Live ch= at is the fastest channel for helping customers, but emails are a great way= to keep track of customer issues and provide follow up for problems that c= annot be immediately resolved via chat.

To make= things easier for your support organization we built an integration with Z= endesk letting you use both chats and emails. Our update today allows agent= s to create a =E2=80=9Cticket=E2=80=9D for every chat that comes in. This l= ets the agents follow up via email with customers who need more help.

=20 3D"Integrate =20

To use the Zopim-Zendesk integration, you=E2=80=99ll need= to sign up for a trial with Zendesk.

Cheers,
<= em>Team Zopim

 
=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20=20
 
 
 
 
Need some help? Speak to one of our customer service Zops over at Zopim.com=
  = ; &n= bsp;        

Zopim by Zendesk  |  401 Commonwealth Drive, = ;Singapore 149598, Singapore

You are receivin= g this email because you are a registered customer of Zopim. If you do not = want to receive any more emails from us, simply unsu= bscribe.
=20=20=20=20 =3D""= ------=_Part_1907770_2091124644.1458831983064--