Return-Path: Delivered-To: contact@reparatii-laptopuri.ro Received: (qmail 10626 invoked by uid 1008); 15 Jun 2015 04:00:54 +0300 Received: by simscan 1.4.0 ppid: 10620, pid: 10621, t: 2.6123s scanners: regex: 1.4.0 clamav: 0.98.6/m:55/d:20433 spam: 3.4.0 X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on zenit X-Spam-Level: X-Spam-Status: No, score=-0.0 required=5.5 tests=HTML_MESSAGE,MIME_HTML_MOSTLY, RCVD_IN_MSPIKE_H4,RCVD_IN_MSPIKE_WL,T_DKIM_INVALID,URIBL_BLOCKED autolearn=disabled version=3.4.0 Received: from mtaout-62090-ewr.dynect.net (208.76.62.90) by mail.reparatii-laptopuri.ro with AES256-SHA encrypted SMTP; 15 Jun 2015 04:00:52 +0300 DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; s=zopimdotcom; d=zopim.com; h=Content-Type:MIME-Version:From:Reply-To:Subject:Date:To:Message-Id:Sender; i=no-reply@zopim.com; bh=YCMmCFrpi8rwiyuOqcykDSvRPWc=; b=nszcAm9lw4oOHaBKLi69kWjDPeKXqn3OmFSK2YzydSosqND5F1RsOjyswlzzZE777rl3D/KOwNv9 Iiy0ICZfNTTZy3zhn2VO4W48oC/xjarWjPiWnhrvgEuX3RX83071E2RKOakiCwtSp+kmFg5zfm6t eORbqQsVvqA/cT1Mx3k= DomainKey-Signature: a=rsa-sha1; c=nofws; q=dns; s=zopimdotcom; d=zopim.com; b=VVw1SIcgBRDu5VDQc2EvKr6HkaTP1jEKFopJmLDJDVG902kaaHSWvMgwXPzwbu/9Ikp0qsQKckvb YDQQMzKcBfvpNQzzfhXw6r1EQosfX9pjfye1VmSvDgCHYebKn/V7xlXvRwOLICBKqZRriU2EoSC6 rAPdS/z+3AFJkRZwWRQ=; Content-Type: multipart/alternative; boundary="===============3615307875763187575==" MIME-Version: 1.0 From: Zopim Team Reply-To: Zopim Support Subject: [Zopim] Weekly Email Report for 13th June, 2015 (UTC+00:00) Date: Mon, 15 Jun 2015 01:00:46 +0000 To: contact@reparatii-laptopuri.ro X-DynectEmail-Msg-Key: 20150615010047.000000212b0c@mail6-06-pao.dyndns.com Message-Id: <20150615010047.67DF5A021A@mail6-06-pao.dyndns.com> Sender: no-reply@zopim.com X-DynectEmail-Msg-Hash: m4XSjXOx+2Pgejs7VQif2z1mpaMnooy5smO+wpwk7qxl8h/XOxYFvKGMq3wDLDRpNoVgOQCF4K2PK2AQ9BfTrBywvGhWX48/m2OVptUVE0x6FhQZ2++CMg== X-DynectEmail-X-Headers: X-Feedback-ID: Wm9waW1WTVRBcw==:477764:318297:dyn06 X-AntiVirus: checked (incoming) by Avira MailGuard (Version: 15.0.11.550; AVE:8.3.30.48; VDF:8.11.240.204) --===============3615307875763187575== Content-Type: text/plain; charset="utf-8" MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable Please view this email report in HTML mode --===============3615307875763187575== Content-Type: text/html; charset="utf-8" MIME-Version: 1.0 Content-Transfer-Encoding: 7bit Zopim Weekly Analytics Report
You are receiving this Weekly Analytics Report as part of your 14 day trial of Zopim. After the trial period, this report is only available to customers on the Advanced or Premium package. If you want to upgrade, please log into the account management page.

This Weekly Analytics Report is for contact@reparatii-laptopuri.ro. Only admins of your Zopim account will receive this report. To change your account status, please log into the dashboard.
View Analytics
To gain more insight into your overall chat and agent activity, view Analytics from the Zopim Dashboard.
Summary This Week Last Week
Page Views 798 188
Total Visits 282 23
Unique Visitors 159 6
Total Chats 20 1
Offline Messages 2 0
Service Level This Week Last Week
Avg Wait Time (Served) 56s 8m 34s
Avg Resp. Time1m 26s 8m 34s
Avg Chat Duration 3m 36s 8m 34s
Chats Completed13 1
Chats Dropped3 0
Chats Missed 4 0
Satisfaction 100.0% -
Visitor-initiated Chats
■ 13 Completed ■ 3 Dropped ■ 4 Missed

Agent-initiated Chats
■ 0 Completed ■ 0 Dropped ■ 0 Unresponsive

Trigger-initiated Chats
■ 0 Completed ■ 0 Dropped ■ 0 Missed

Agent Leaderboard

# Agent Chats Completed(%) Satisfaction Wait Time (Served) Response Time Duration
1 C&G; It MediaServ 16 13 (81.2%) 100.0% 56s 1m 26s 4m 21s
For more details, take a look at our Analytics documentation.
zopim Dashboard Login  |  Manage Account  |  Facebook  |  Twitter   |  Unsubscribe

Copyright © 2015 Zopim Technologies Pte Ltd. All rights reserved.
401 Commonwealth Drive Haw Par Technocentre #07-01 Singapore 149598
--===============3615307875763187575==--